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Returns

RETURNED & REPLACEMENT GOODS POLICY

RETURNED GOODS: Goods are accepted back for credit at the discretion of our Purchasing Manager, but the following policy generally applies.

Requests for the return of goods must be made within 21 days of delivery. Items will not normally be accepted back for credit if:

  • The product is not a stock line (i.e. purchased specifically to fulfil an order)
  • Quantities involving a special products run or customised items

    If the order requirements fall into any of these categories, we may request signed acknowledgement before the order is processed.

    Items will be accepted back for credit, irrespective of value, if:

    • Goods have been supplied in error by Henleys Medical Supplies Ltd
    • Goods are faulty

    If the goods have been ordered in error by the customer the items must be stock lines, returned in a saleable condition, and are not exceeding a total value of £500. Due to conditions imposed by manufacturers, a handling charge (minimum 10%) may be deducted from the value of the returned goods, at the discretion of our Purchasing Manager.

    Our Customer Care Team will advise you of where goods should be returned to. A copy of the original despatch note should accompany the goods. If required, a collection can be arranged, but it will be charged at cost if due to a customer error.

    Please contact our Customer Care Team on 01707 385226 or email customercare@henleysmed.com for further information or support.

    Henleys Medical Supplies Limited is registered in England Reg.452882 Registered Office: Brownfields, Welwyn Garden City, Herts, AL7 1AN

    VAT Registration No. GB 229 2540 68 WEEE Producer Registration No.WEE/BD0043SY

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