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Returns

POLICY ON RETURNED AND REPLACEMENT GOODS

RETURNED GOODS – Goods are accepted back for credit at the discretion of our Purchasing Manager, but generally the following policy generally applies.

Requests for the return of goods must be made within 21 days of delivery.

Items will not normally be accepted back for credit if:-

  1. The product is not a stock line, (i.e. purchased specifically to fulfil an order)
  2. quantities involving a special production run or customised items

If the order requirements fall into any of these categories we may request signed acknowledgement before the order is processed.

Items will be accepted back for credit if:-

  1. Goods have been supplied in error by Henleys Medical Supplies Limited
  2. Goods are faulty

If the goods have been ordered in error by the customer the items must be stock lines, returned in a saleable condition, and are not exceeding a total value of £500. Due to conditions imposed by manufacturers, a handling charge (minimum 10%) may be deducted from the value of the returned goods, at the discretion of our Purchasing Manager.

Our Customer Care Team will advise you of where goods should be returned to. A copy of the original despatch note should accompany the goods. If required, a collection can be arranged, but it will be charged at cost if due to a customer error.

Please contact our Customer Care Team on 01707 385226 or customercare@henleysmed.com for further information or support.

HENLEYS MEDICAL SUPPLIES LTD is registered in England Reg.0452882
Registered Office: Brownfields, Welwyn Garden City, Herts. AL7 1AN
VAT Registration No. GB 229254068
WEEE Producer Registration No.WEE/BD0043SY

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