terms of sale

TERMS OF SALE FOR WEBSITE ORDERS ONLY Product Descriptions Product descriptions are subject to alteration without notice and are not binding. Specifications are only intended to represent the type of goods offered. Design improvements may not be detailed within the description. Prices Prices shown for products include VAT. Standard Delivery and Handling UK Mainland (including IOW) – A charge of £8.45 (excluding VAT) will apply to any order below a goods value of £200 (excluding VAT). Above this value no charge, unless an upgraded delivery service is required. An Economy Delivery Service is available at £2.90 (excluding VAT) for UK deliveries provided the goods value does not exceed £25.00 (excluding VAT). Proof of delivery is not available for this service and, therefore, claims of non delivery cannot be accepted. Off UK Mainland - A charge of £18.00 (excluding VAT) will apply to any order below a goods value of £300 (excluding VAT). Above this value no charge, unless an upgraded delivery service is required. Upgraded Delivery Service – Please telephone our Customer Care Team 01707 385226.  Damaged Delivered Goods Claims must be made verbally within 2 working days from delivery and confirmed in writing. If evident upon delivery of the consignment, the Carrier’s delivery document should be endorsed accordingly. Goods and packaging should be retained for inspection. All Other Claims Claims should be made verbally within 21 days of despatch, and confirmed in writing.   Please note that the above Terms of Sale are applicable to UK website orders only. Different conditions will apply to orders placed by any other method. Please telephone our Customer Care Team on 01707 385226 or e-mail customercare@henleysmed.com for details.   Overseas Orders (including Channel Islands) - We are able to deliver overseas but charges & delivery times differ according to weight & destination. Please telephone our Export Department on 01707 385226 or e-mail customercare@henleysmed.com for quotation.   POLICY ON RETURNED AND REPLACEMENT GOODS RETURNED GOODS - Goods are accepted back for credit at the discretion of our Purchasing Manager, but generally the following policy applies. • Requests for the return of goods must be made within 21 days of supply. • Items will not normally be accepted back for credit if:-- The product is not a stock line, (i.e. purchased specifically to fulfil an order), quantities involving a special production run or customised items. If the order requirements fall into any of these categories we may request signed acknowledgement before the order is processed. • Items will be accepted back for credit if:-- Goods have been supplied in error by Henleys Medical Supplies Limited or faulty, irrespective of value.- Goods have been ordered in error by the Customer, providing the items are stock lines, are returned in a saleable condition and not exceeding a total value of £500.00. It is often the case that manufacturers apply additional costs or refuse to issue credit for returned goods. Regrettably, therefore, if goods have been ordered in error by the Customer, a handling charge (minimum 10%) may be deducted from the value of returned goods. Goods should be returned to the address shown at the foot of this page together with a copy of the original Delivery Advice Note. If required, we will arrange collection but this service will be charged at cost if due to Customer error. REPLACEMENT GOODS - We do not offer direct exchanges. Replacements are despatched immediately, subject to stock availability, and invoiced. A separate Credit Note is issued in due course for returned goods. Henleys Medical Supplies Ltd is registered in England Reg.0452882Registered Office: Brownfields, Welwyn Garden City, Herts. AL7 1ANVAT Registration No. GB 229254068WEEE Producer Registration No.WEE/BD0043SY